Prospekt

Terms of Service

Last updated 14 October 2026

The agreement between you and us when you use Prospekt. In short: your leads are yours, you use Prospekt lawfully, and we look after it and your data, within the limits set out here.

This agreement

These terms are an agreement between you and MYNEXTADDRESS, a sole proprietorship (Udyam registration UDYAM-KR-03-0739672) (“we”, “us”), the business behind Prospekt: prospekt.co.in, app.prospekt.co.in, crm.prospekt.co.in, the Prospekt Android app and the Prospekt API.

By creating an account, being added to one, or using Prospekt, you accept these terms and our Privacy policy. If you use Prospekt for a company, you confirm you're allowed to accept them on its behalf, and your company accepts our Data processing agreement for the leads it keeps in Prospekt.

Accepting in the app. Before using the CRM, each person is asked to read and accept these terms by ticking a box. We record who accepted, the date and time, the IP address and the version accepted. That electronic acceptance is a valid agreement under the Information Technology Act, 2000; no signature or paper copy is needed.

Your plan. Your company's plan, number of users, period and price, as shown in Prospekt (Settings, then Account) and on our invoices, form part of this agreement.

If your company has a separate signed agreement with us (for example, for our marketing services), that agreement comes first where the two differ.

Accounts

  • Prospekt is for businesses and the people who work for them. You must be at least 18.
  • A company's admins decide who is on its team and what each person can see, and are responsible for keeping that list up to date, including removing people who leave.
  • Keep your sign-in details, codes and API keys to yourself. Tell us at support@prospekt.co.in straight away if you think someone else has used your account.
  • You're responsible for what happens in your account, and your company for what happens in its account, including everything its team members do, say or send through Prospekt.
  • The number of users is set by your plan. Adding people beyond it needs more users on the plan.

Your data

  • Your leads are yours. Everything your company puts into Prospekt (leads, remarks, call logs, settings) belongs to your company. You can export it to Excel at any time.
  • You give us permission to store and process that data only to provide Prospekt to you: delivering, organising and reporting on your leads, and supporting you. We don't sell it or use it for anyone else.
  • You're responsible for having collected your leads lawfully: telling people how their details will be used (for example, in the privacy notice on your ad forms and website), getting any consent the law needs, and honouring their requests. That includes India's Digital Personal Data Protection Act, 2023.
  • When you contact leads, follow the rules on calls and messages, including TRAI's rules on unsolicited commercial communication and the policies of WhatsApp, Meta and Google.

Acceptable use

Don't use Prospekt to:

  • store or send anything unlawful, or personal data you have no right to hold;
  • send spam, or contact people who have asked not to be contacted;
  • try to get into other companies' data, other accounts, or parts of Prospekt you haven't been given;
  • copy, resell, or reverse-engineer Prospekt, or scrape it;
  • overload it, attack it, or upload anything harmful, such as malware;
  • share API keys outside your company, or use the API beyond its published limits.

If an account is being used in a way that harms others or breaks the law, we may pause it; we'll tell you why unless the law doesn't let us.

WhatsApp, calls and recordings

  • WhatsApp. Messages are sent through Meta's WhatsApp Business Platform. Meta decides which templates are approved, how many people a number may message, its quality rating, and whether a number is restricted or banned. Those decisions are Meta's, not ours, and depend on how your company messages people. Follow WhatsApp's Business and Commerce policies and only message people who have agreed to hear from you.
  • Calls. Calls are made from your team's own phones or through the calling provider your company connects. Call charges are between you and your phone or calling provider.
  • Call logging and recordings. When your company switches them on, Prospekt logs calls with leads from your team's phones and can keep recordings. Your company is responsible for telling the people you call where the law requires it, and for having a lawful reason to record.
  • Automatic messages that your company sets up (follow-ups, reminders, chatbots, campaigns) are sent on your company's behalf and instructions.

PROSPEKT AI

  • PROSPEKT AI suggests scores, summaries, next steps and replies. They are suggestions made by software from the information in your account, and can be wrong or incomplete.
  • Your team decides what to send and what to do. The person who sends a message or acts on a suggestion is responsible for it, as if they had written it.
  • To produce suggestions, the relevant parts of a lead's record are sent to our AI providers, who process them for us and don't use them to train their models. Your company can switch AI off at any time.

Connected services

Prospekt can connect to other services, such as Facebook and Instagram (Meta), Google Ads, Google Sheets and WhatsApp. When you connect one, you also follow that service's own terms, and it's that service that decides what it makes available. We're not responsible for their outages or changes, but we'll do our best to keep your connections working and tell you when something needs your attention.

Fees

  • Fees are as shown on your plan, order or invoice. Prices are in Indian rupees and exclude GST, which is added as the law requires. Plans are paid in advance for the period chosen.
  • Refunds follow our Refunds & cancellation policy.
  • If fees are more than 15 days overdue, or a plan ends and isn't renewed, we may pause the account after telling you. Your data isn't deleted while an account is paused; if it stays unpaid for 60 days, we may close it as set out under Ending your account.
  • Where our marketing services come with Prospekt, the fees and terms for those services are in your separate agreement with us.

The service

  • We work to keep Prospekt available and fast, and to fix problems quickly, but we can't promise it will never be interrupted or error-free, for example during maintenance or an outage at a provider we rely on. We don't offer a guaranteed uptime unless your plan says so in writing.
  • We back up data daily. Keep your own exports of anything you can't afford to lose.
  • We improve Prospekt all the time. If we remove something important you rely on, we'll tell you in advance.
  • Support: support@prospekt.co.in, or call or WhatsApp +91 91026 46972.

Ending your account

  • You can stop using Prospekt at any time. To close your company's account, write to support@prospekt.co.in.
  • We may close an account for a serious or repeated breach of these terms, or unpaid fees, after telling you and giving you a chance to fix it where that's reasonable.
  • Before an account is closed, you can export your leads. After closure, data is deleted as set out in our Privacy policy.

Our property

Prospekt itself (the software, design, and the Prospekt name and logo) belongs to us. These terms give you the right to use it while your account is active; they don't give you ownership of it. If you send us ideas or feedback, we may use them to improve Prospekt, with no obligation to you.

Liability

  • Prospekt is provided as it is. As far as the law allows, we don't give promises beyond those in these terms.
  • We're not responsible for indirect or consequential losses, such as lost business, lost profits, lost bookings or missed sales opportunities.
  • We're not responsible for losses caused by: services we don't control (Meta, WhatsApp, Google, phone networks, calling and hosting providers), including their outages, policy decisions and account restrictions; messages, calls or actions by your company's team, including acting on AI suggestions; data your company deleted or changed; or someone using your team's sign-in details.
  • As far as the law allows, our total responsibility for any claim is limited to the fees you paid us for Prospekt in the 12 months before the claim.
  • You'll cover us for claims, fines and costs that arise because your company collected, used or contacted leads unlawfully, sent messages or made calls that broke the law or a platform's rules, or broke these terms.

Nothing here limits responsibility that the law doesn't allow to be limited.

Law and disputes

These terms are governed by the laws of India. If a dispute arises, we'll first try to settle it by talking; if that doesn't work, the courts in Bengaluru, Karnataka have jurisdiction.

Changes to these terms

We may update these terms. If a change matters, we'll tell you in Prospekt or by email at least 15 days before it takes effect. Continuing to use Prospekt after that means you accept the new terms.

Questions: support@prospekt.co.in.